CONNECT WITH ELARA
FREQUENTLY ASKED QUESTIONS
Do you offer custom jewelry designs?
Yes. We specialize in bespoke equestrian jewelry and custom gemstone pieces. Please contact us with your ideas, and our team will guide you through the process.
Where are your gemstones sourced from?
Our gemstones are ethically sourced from Sri Lanka, known globally as the Island of Gems. We work directly with trusted miners and partners.
Do you ship within the United States and internationally?
Yes. We ship across the United States and offer insured international shipping to select destinations worldwide.
How long does delivery take?
Ready-to-ship pieces are dispatched within 24 hours. International delivery typically takes 7–10 business days. Custom pieces have separate timelines, which will be confirmed at order placement.
Can I speak to someone before placing an order?
Absolutely. Our team is happy to assist you with product details, sizing, gemstones, or custom requests. Please reach out via the contact form or email.
What is your return policy?
Eligible items may be returned within 15 days of delivery. Please note that custom pieces and certain items may be excluded. Full details are available on our Delivery & Returns page.
Do your gemstones come with certification?
Select gemstones are certified. Please contact us if you require certification details for a specific piece.