Shipping

Processing Time

Each piece is handcrafted with care. Please allow up to 2 weeks for processing on in-stock items. Processing times for made-to-order and pre-order designs vary depending on the piece. Estimated production timelines are listed on each product page.

Domestic Shipping

We offer complimentary insured shipping within the U.S. via UPS or FedEx. Tracking information will be provided once your order is on its way.

International Shipping

We ship internationally to select countries. Import duties, taxes, and customs fees are the responsibility of the customer. Transit times vary by destination.

Signature Required

For your security, all fine jewelry orders are shipped insured and require a signature upon delivery.

Returns & Exchanges

Return Window

We hope you love your Elara Fine Jewelry and Gem Stones piece. If for any reason you’d like to return, we accept returns* on unworn, undamaged items within 7 days of delivery. Items must be returned in original packaging and condition.

*The following exclusions apply.

Exclusions

Pre-orders, custom designs, bespoke pieces, and items that have been resized or altered are final sale and not eligible for return.

Exchanges

If you’d prefer an exchange, please contact us at hello@elarastones.com within 7 days of delivery, and our team will guide you through the process.

Return Shipping

Customers are responsible for return shipping costs. We recommend using an insured and trackable shipping method, as we cannot be responsible for items lost in transit.

Questions?

We want you to feel confident in your purchase. For any questions, please reach out to us at hello@elarastones.com.

Our team will be happy to assist you.