Refund policy

All purchases are final. If you are unsure of your size or have questions about our pieces, feel free to email or chat with the Elara team who can guide you in the right direction!

If there is a manufacturing defect upon receipt of your order, please email (Elara emails) within 14 days of delivery for a replacement. Your item must be unused, in its original packaging, with tag attached.We repair items made by Elara Fine Jewelry and Gems. You may send in your item via mail. Please follow the instructions listed below:

1. Email hello@elarastones.com for our Service Request Form.

2. Print form and complete all information.

3. Enclose the form with items to be repaired.

4. Send item and form, via U.S. Mail or any transit service, being sure to insure the merchandise to your satisfaction.

After we make an assessment, we will send you a free estimate. We offer one complimentary service, after that there will be an additional fee.

At this time, we can only accept shipments from clients residing in the U.S. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Elara due to a manufacturing defect. We are not responsible for lost items.